Frequently asked questions
Short answers about the products, your routine and your order.
How often should I use the Deep Cleanse Scalp Scrub?
Once a week is enough for most scalps. If your water is very hard or your roots get oily quickly, twice a week also works.
Do I still use my regular shampoo?
Yes. The scrub is a weekly deep cleanse for the scalp — it doesn't replace your shampoo.
How do I use the Scalp Care Exfoliating Serum?
Apply it to a dry scalp, leave it on for 3–5 minutes, then rinse thoroughly. Use it once or twice a week — it is a rinse-off treatment, not a leave-in. 30 ml bottle.
How do I know if my water is hard?
Take the hair quiz: enter the first part of your postcode and we'll look up published water data for your area.